This Privacy Policy explains how DunFabulous LLC handles personal information. This policy was prepared by the developer named DunFabulous for the concierge desk operated by DunFabulous LLC at 433 Juan Ct, Moab - 84532-2125, United States (US). The desk runs errands, books events, waits for vendors, sources gifts, supports relocation days and provides reception relief for households and small teams. To perform those tasks we must receive a limited amount of information, and this policy sets out plainly what we gather, why we gather it, how long we keep it and the choices available to the people who contact us.
This policy applies to the website published at www.dunfabulous.mom and to every concierge service that DunFabulous LLC provides to clients, prospective clients and visitors. It covers information collected through the website, by email, by telephone and in person during the performance of an errand or an appointment. It does not apply to websites run by other companies, even when we link to them or when a booking is eventually completed on a venue page that we recommend.
By using the website or by asking the desk to open a slip, you acknowledge that you have read this policy. If you do not agree with the practices described here, you are welcome to contact us with questions, and you may choose not to proceed with a request. We would rather answer a question in advance than have a client feel uncertain about how personal details travel through the desk.
DunFabulous LLC is a personal concierge and lifestyle management company. It is registered in the United States and operates a bell desk at 433 Juan Ct, Moab - 84532-2125, United States (US). The company runs errands, arranges reservations and events, waits at homes for vendors, sources and wraps gifts, supports relocation days and provides front desk relief for small businesses.
For the purposes of applicable privacy law, DunFabulous LLC is the controller of the personal information described in this policy. That means the company decides why the information is needed and how it is handled. Questions about this role, or requests made under the rights described below, may be directed to concierge@dunfabulous.mom or to the postal address above.
The desk collects information in a few clearly defined categories. We keep the collection narrow on purpose, because a concierge desk only needs enough detail to complete a request and to keep a straight record of what was done.
We do not ask for sensitive categories of information such as medical records, financial account numbers or government identification numbers, and we ask that clients do not send them through the website form or by ordinary email. If a task genuinely requires a sensitive detail, we will arrange a more secure method before the task begins.
Most information arrives directly from the person making a request. A client may send the contact form, write an email, place a telephone call or speak with the desk in person. The detail that a client chooses to share is the detail we record, and we try to write it down accurately so that later work does not depend on memory.
Some information is created during the work itself. When we complete an errand we record the time, the stops and the amount spent, and when we receive a report from a vendor we keep a copy for the client file. A limited amount of technical information is gathered automatically when the website is visited, as described in the cookies section below.
In rare cases information may come from a third party, such as a household member who arranges a service on behalf of a relative, or a venue that confirms a booking. When that happens we treat the information with the same care and we tell the person concerned what we hold if they ask.
Information is used to deliver the service that was requested and to run the desk responsibly. The main purposes are listed here.
We do not sell personal information, and we do not use it for unrelated purposes without a clear reason and, where required, a fresh notice to the person concerned.
A concierge desk that waits for vendors or meets a crew must sometimes enter a home. That access creates a special responsibility, and we treat access information as the most sensitive material the desk holds. Codes, keys and instructions are shared only with the person assigned to the task, are never written in a public place and are removed from active records when a service ends.
Clients can reduce the amount of access information we hold by using temporary codes, meeting the desk at the door or arranging a lock box that we open only for a scheduled visit. If a client prefers that we never hold a code at all, we can usually arrange the visit around that preference.
When a task is complete we note the time of entry and exit in the client file. That record exists to protect the client and the company alike, and it is used only for the purpose of confirming that the work was performed as agreed.
Many errands involve a purchase made on behalf of a client, such as groceries, a gift or a hardware item. We record what was bought, where it was bought and what it cost, and we keep the receipt so that reimbursement is straightforward and transparent. Reports sent at the close of a slip show the same figures so both sides can agree on the total.
We do not store full payment card numbers on the website or in ordinary mail. Where a client account is used for recurring work, payment details are handled through the established method agreed with the client and are retained only as long as accounting rules require. Expense records are kept for the period described in the retention section of this policy.
Where privacy law requires a legal basis for processing, DunFabulous LLC relies on the following grounds. Performance of a contract covers the information needed to complete a request that a client has asked us to perform. Legitimate interests cover the running of a safe and efficient desk, including keeping records, protecting property and preventing misuse. Legal obligation covers tax, accounting and other requirements that apply to a United States company. Consent covers any optional communication, such as a newsletter, where a client has clearly agreed to receive it.
A client may withdraw consent for optional communication at any time by writing to the desk. Withdrawal of consent does not affect work that was already completed or records we must keep by law.
A small company depends on a handful of outside providers to operate. These may include a website host, an email provider, a scheduling or accounting tool and a telephone service. Each provider receives only the information needed to perform its function, and each is expected to protect that information and to use it only for the service it provides to us.
We choose providers with reasonable security practices and we review those practices from time to time. Where a provider stores information outside the United States, we take reasonable steps to ensure that the information remains protected by appropriate safeguards, which may include contractual commitments.
We keep information only as long as it serves a purpose. Request details and communication records are generally kept for the duration of a client relationship and for a reasonable period afterward so that repeated work can be handled smoothly. Expense and payment records are kept for the period required by tax and accounting rules, which for a United States company is commonly several years.
Access information such as codes and key details is removed as soon as the related service ends, unless a client asks us to keep a standing arrangement for a defined period. Website analytics information is kept in aggregate form and is not retained longer than needed for the purpose described above.
When information is no longer needed, it is deleted or destroyed in a manner that prevents reconstruction. If a legal or insurance matter requires a longer hold, the relevant records are kept until the matter is closed and are then removed.
The desk uses reasonable administrative, technical and physical safeguards to protect the information it holds. These include limiting access to client records to the people who need them to do the work, using password protection on devices and accounts, keeping paper records in a controlled location and removing access details promptly when a service ends.
No method of storage or transmission is perfectly secure, and no company can promise that a breach will never occur. If we become aware of an incident that affects personal information, we will investigate promptly and notify affected clients and any relevant authority as required by law. We ask that clients help us by using sensible precautions when sending information, such as avoiding sensitive details in ordinary email.
The concierge desk serves adults and the households they run. The website is not directed to children, and we do not knowingly collect personal information from a child under the age of thirteen. If a client asks the desk to help with a child related errand, such as a gift or a school pickup, the request comes from the responsible adult and the information we hold concerns that adult arrangement rather than the child profile.
If you believe that a child has provided personal information to the website without the involvement of a responsible adult, please contact the desk. We will review the matter and delete the information if it was collected in error.
Depending on where you live, you may have rights concerning the personal information we hold about you. These rights commonly include the right to know what information is held, the right to request a copy, the right to correct an error, the right to request deletion and the right to object to certain uses. Where consent is the basis for a use, you also have the right to withdraw that consent at any time.
To make a request, write to concierge@dunfabulous.mom or send a letter to DunFabulous LLC at 433 Juan Ct, Moab - 84532-2125, United States (US). Please describe the request clearly and include enough detail for us to identify the records concerned. We may ask for verification before acting, so that we do not disclose information to the wrong person.
We will respond within the timeframe required by applicable law and we will explain any lawful reason that prevents us from completing a request in full. An authorized agent may submit a request on your behalf where the law allows it, provided the agent can show written authority.
Residents of California have specific rights under state privacy law. These include the right to know the categories of personal information collected, the sources of that information, the business purposes for collection and the categories of third parties with whom it is shared. Residents also have the right to request deletion, to request correction and to opt out of the sale or sharing of personal information.
DunFabulous LLC does not sell personal information and does not share it for cross context behavioral advertising. Because we do not sell or share information in that manner, there is no sale to opt out of, but a resident may contact the desk with any concern and we will respond as required. We do not discriminate against a client for exercising a privacy right.
We send service communications as a normal part of completing a request, such as a confirmation, a schedule change or a closing report. These messages are necessary to the work and are not marketing. Occasionally we may offer a seasonal note about availability or a new service, and we will send it only where it is appropriate and where consent is required.
A client may ask to stop receiving optional messages at any time. Every optional message includes a plain way to opt out, and a single request to the desk is enough. Opting out of optional messages does not affect confirmations or other messages that are needed to complete work you have asked us to perform.
The website or our messages may point to a venue, a guide, a shop or another business that is relevant to a request. Those businesses operate independently and have their own privacy practices. Once you follow a link or complete a booking on another site, that site is responsible for the information it collects, and we encourage you to read its policy before providing details.
We choose recommendations with care and we share information with a third party only where a request requires it. We do not control the practices of an outside business and we cannot promise that it will handle information in the same way the desk does.
DunFabulous LLC operates in the United States and information is generally processed there. If you contact the desk from another country, you understand that your information will be transferred to and handled in the United States, where privacy rules may differ from those in your home jurisdiction. We take reasonable steps to protect the information regardless of where it travels.
Visitors from regions with specific transfer rules may contact the desk with questions about safeguards. We will explain the measures in place and will work with a reasonable request wherever the law provides a mechanism to do so.
We review this policy from time to time and may update it to reflect a change in the service, in technology or in the law. When we make a material change we will update the effective date at the top of the page and, where appropriate, provide a more direct notice to clients. Continued use of the website or continued requests to the desk after an update indicates acceptance of the revised policy.
We encourage clients to read this page occasionally so that they always know how their information is handled. The version published on this page is the version currently in force.
Questions, requests and concerns about privacy are welcome at the desk. The fastest way to reach us is by email, and a written letter is equally acceptable where a formal record is preferred.
DunFabulous LLC
Attention: Privacy Desk
433 Juan Ct, Moab - 84532-2125, United States (US)
Email: concierge@dunfabulous.mom
Phone: +17165767220
We take every privacy question seriously. If you are not satisfied with our response, you may have the right to contact a supervisory authority in your jurisdiction, and we will cooperate with a lawful inquiry to the extent required.