These Terms of Service set the rules for using the website of DunFabulous LLC and for engaging the personal concierge and lifestyle management desk it operates. The company does business from 433 Juan Ct, Moab - 84532-2125, United States (US). By browsing the site, submitting a request or accepting a service, you agree to these terms. Please read them carefully and contact the desk if any part is unclear before work begins.
By accessing the website, submitting a contact form, calling the desk or accepting a service, you confirm that you have read these terms and that you agree to be bound by them. If you do not agree, you should not use the website or engage the desk. These terms apply alongside any written confirmation or service agreement that the company may issue for a particular engagement, and where a signed agreement conflicts with these terms, the signed agreement controls for that engagement.
You represent that you have the authority to accept these terms on your own behalf or on behalf of the household or business you represent. Where a request is made for a household, the person making the request is responsible for ensuring that other members of that household understand how the service operates.
In these terms, the words listed here have the meanings given. The terms the Company, we, us and our refer to DunFabulous LLC. The terms you and client refer to the person or entity engaging the service. A slip means a written record of a request, its time window and its scope. A service means any personal concierge or lifestyle management task the company agrees to perform. A vendor means any third party whose goods or services are arranged in connection with a request.
The website and the services are intended for adults who are at least eighteen years of age and who are legally able to enter into a contract. By using the website you confirm that you meet this requirement. The company does not knowingly accept requests from minors, and any request involving a minor must be arranged by a responsible adult.
The company may decline a request where it appears that the person making it is not authorized, where the request appears fraudulent or where performing it would require the company to act outside the law or outside its ordinary competence.
DunFabulous LLC provides personal concierge and lifestyle management services. These include personal errand running, event and reservation booking, home waiting and vendor access, gift sourcing and wrapping, relocation day support and corporate reception relief. The scope of any particular engagement is set by the slip that confirms it, and the company performs the work described in that slip with reasonable care and skill.
The company is not a law firm, an accounting firm, a medical provider, a real estate broker, a property manager or a licensed security service. Nothing the desk does should be understood as professional advice in any of those fields. Where a request requires a licensed professional, the company will say so and may decline to act.
Services are offered subject to availability, route planning and the ordinary limits of a small team. The company may propose a different time window or decline a request where the schedule does not reasonably allow it.
A request becomes a binding engagement only when the company confirms it in writing. A confirmation may take the form of an email, a message or another written record that states the task, the time window and any price or estimate. Until a confirmation is issued, a request is a proposal and no obligation arises on either side.
You are responsible for the accuracy of the information you provide. If a detail changes, such as an address, an access code or a preferred item, you should tell the desk as soon as possible. The company is not responsible for a failed errand that results from information that was incorrect or incomplete when it was supplied.
The company may need to adjust a confirmed plan where circumstances change, such as a vendor cancellation or a road closure. It will make reasonable efforts to inform you and to offer an alternative, and any price adjustment will be explained before further work is performed.
Prices for services are set out in the confirmation for each engagement. Rates may be quoted as an hourly amount, a flat fee or a combination of both, depending on the nature of the task. Where a task is unusual or open ended, the company may provide an estimate and will keep you informed if it appears that the estimate will be exceeded.
Payment is due under the terms stated in the confirmation. Unless another arrangement is agreed, invoices are payable on receipt. The company may require a deposit or advance payment for larger engagements such as relocation days, staffed reception coverage or event coordination, because those services reserve a block of the schedule.
Late payment may result in a pause on further work until the account is brought current, and the company reserves the right to charge reasonable interest or administrative costs where permitted by law. Amounts already earned for work performed remain payable.
Many services involve spending money on your behalf, such as groceries, gifts, hardware items, venue deposits or vendor fees. Those amounts are your responsibility in addition to any service fee, and they are recorded in the closing report together with the receipts. Where practical, the company will agree a spending limit with you before making a purchase.
If a purchase exceeds an agreed limit because of a price change or an urgent need, the company will contact you for direction where it reasonably can. Reimbursement is due under the same payment terms that apply to the service fee, and unreimbursed expenses may be pursued in the same manner as unpaid invoices.
Service windows are reserved when a request is confirmed, and a reservation removes that time from the schedule for other clients. If you need to cancel or reschedule, please tell the desk as early as possible. Cancellations made with reasonable notice allow the slot to be reassigned and normally carry no charge beyond work already performed.
Cancellations made at short notice, or a client who is not available at the agreed time, may incur a fee that reflects the reserved block and any travel already undertaken. The company will state this in the confirmation where a particular engagement carries such a term.
Where the company must cancel, it will offer a replacement window or release any deposit that has not yet been applied to work performed. The company will not charge a cancellation fee for a cancellation it initiates.
Where a service requires entry to a property, you authorize the company and its personnel to enter for the limited purpose of performing the confirmed task. Access details are held securely and are shared only with the person assigned to the work. You may set limits on access, and the company will follow them.
You are responsible for making sure that the property is safe and that any pet, alarm or hazard is disclosed in advance. The company may decline to enter a property that appears unsafe. Keys and devices loaned to the company remain your property and are returned when the arrangement ends, unless a standing access arrangement is agreed in writing.
The company will document entry and exit times for scheduled visits. If a client suspects that an access detail has been compromised, the desk should be contacted immediately so that the arrangement can be adjusted and any code changed.
You agree to provide accurate information, to respond to reasonable questions in a timely manner and to make sure that any person affected by a request is aware of it. Where a task involves a third party, such as a landlord, a neighbor or a venue, you confirm that you have the authority to arrange that interaction.
You agree not to ask the company to perform an unlawful act, to misrepresent your identity or authority, or to use the service in a way that endangers personnel, vendors or other people. The company may refuse any request that appears to cross these lines and may end an engagement where a serious concern arises.
You may use the website for lawful purposes connected with the services. You agree not to attempt to interfere with the operation of the site, not to introduce malicious code, not to scrape content at scale and not to use the site in a way that could damage the company or another person. Automated access is not permitted without written consent.
The company may suspend access to the website where it detects misuse. Suspension of the website does not affect the validity of an engagement already confirmed, which continues to be governed by these terms.
The company often arranges goods or services from third parties on your behalf. Those third parties operate independently, set their own prices, policies and availability and are responsible for the quality of what they provide. The company chooses vendors with care and coordinates the arrangement, but it does not guarantee the acts or omissions of an outside business.
Where a vendor cancels, delays or changes a term, the company will make reasonable efforts to find an alternative and to inform you of the change. Any refund, credit or warranty offered by a vendor is governed by that vendor policy, and the company will assist you in pursuing a remedy where it reasonably can.
The website, its text, its design and its visual elements are the property of DunFabulous LLC or are used with permission. You may view and print pages for your own personal use in connection with the services. You may not copy, republish, sell or redistribute the content for commercial purposes without prior written consent.
The business name DunFabulous LLC and any associated marks belong to the company. Nothing in these terms grants you a license to use a company mark except as needed to refer to the services in an honest and accurate way.
The company handles personal information in line with its Privacy Policy, which forms part of these terms by reference. The Privacy Policy explains what information is collected, why it is used, how long it is kept and the rights available to you. By accepting these terms you acknowledge that you have had the opportunity to read that policy.
You agree that the company may contact you using the details you provide for the purpose of confirming, performing and closing a request. Optional marketing messages are sent only where consent is given and may be declined at any time without affecting the service.
The website and its content are provided on an as available basis. While the company works to keep the site accurate and current, it makes no promise that the site will always be available, free of error or free of harmful components. Descriptive content is provided for general information and does not form a binding offer until a request is confirmed.
To the fullest extent permitted by law, the company disclaims implied warranties that are not expressly stated in these terms. Nothing in these terms excludes a warranty or right that cannot lawfully be excluded, including rights that may apply to a consumer under the law of the relevant jurisdiction.
To the fullest extent permitted by law, DunFabulous LLC is not liable for indirect, incidental, special or consequential losses, including lost profits, lost opportunity or loss of goodwill, arising from the use of the website or the services. The company is not responsible for the independent acts or omissions of a vendor, a venue or another third party.
Where liability cannot be excluded, the total liability of the company for a claim arising from a particular engagement is limited to the amount of the service fee paid for that engagement, or to the smallest amount the law allows where a limit of that kind is not permitted. Nothing in these terms limits liability that cannot lawfully be limited.
You agree to indemnify and hold harmless DunFabulous LLC and its personnel against claims, losses and reasonable costs that arise from your breach of these terms, from information you supplied that was inaccurate, or from a request that required the company to act on your instructions in a way that affected a third party. This obligation continues after an engagement ends.
The company will notify you of a claim that falls within this section and will cooperate in a reasonable defense. The company reserves the right to assume the defense of a matter where it considers that appropriate.
Either party may end an ongoing arrangement with reasonable notice. The company may suspend or terminate an engagement immediately where a client breaches these terms, where payment is seriously overdue, where a request appears unlawful or where continuing would create a risk to personnel or property.
On termination, you remain responsible for amounts due for work already performed and for expenses already incurred on your behalf. Access details held by the company are returned or removed, and records are retained only for the period described in the Privacy Policy.
The company is not liable for a delay or failure caused by an event beyond its reasonable control. Such events may include severe weather, a road or trail closure, a public health emergency, a utility failure, a labor dispute, an act of government or a failure of a supplier or communications network. Where such an event occurs, the company will inform you promptly and will reschedule the work where it is reasonable to do so.
These terms are governed by the laws of the United States and of the state in which the company is established, without regard to conflict of law rules. Before beginning formal proceedings, the parties agree to attempt to resolve a dispute in good faith through direct discussion. A written notice describing the issue is the first step.
If discussion does not resolve the matter, the dispute may be brought before a court of competent jurisdiction in the company state, unless applicable law gives a consumer the right to proceed elsewhere. Nothing in this section prevents either party from seeking urgent relief where it is genuinely needed.
The company may update these terms from time to time to reflect a change in the services, in technology or in the law. When a material change is made, the effective date at the top of the page is updated and, where appropriate, a more direct notice is provided. Continued use of the website or continued engagement of the service after an update indicates acceptance of the revised terms.
An engagement that is already confirmed continues to be governed by the version of the terms in force when it was confirmed, unless a change is required by law or unless both parties agree otherwise in writing.
Questions about these terms are welcome at the desk. Please use the details below and the company will respond within a reasonable time.
DunFabulous LLC
Attention: Service Desk
433 Juan Ct, Moab - 84532-2125, United States (US)
Email: concierge@dunfabulous.mom
Phone: +17165767220